Shipping Policy

At Nefari Maison, we want your jewelry to reach you safely and as quickly as possible. Please review the information below regarding order processing, delivery, tracking, and international shipments.

Order Processing

Orders are typically processed within 1–3 business days before shipment.

Processing times may vary during holidays, promotional periods, or periods of unusually high order volume.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

U.S. Shipping

We offer FREE shipping on U.S. orders.

Most U.S. orders are expected to arrive within approximately 3–10 business days after processing, depending on the product, fulfillment location, carrier, and destination.

Some products may require additional delivery time. If a product has a significantly different estimated delivery time, this may be indicated on the product page or communicated to you after your order is placed.

Please note that delivery estimates are not guarantees. Carrier delays, severe weather, holidays, and other circumstances outside our control may occasionally affect delivery times.

Multiple Packages

To help fulfill your order as efficiently as possible, products may occasionally be shipped from different fulfillment locations.

If your order contains multiple items, you may therefore receive your items in separate packages and on different delivery dates.

You will not be charged additional shipping fees because your order is delivered in multiple packages.

Order Tracking

When tracking information is available, it will be provided by email after your order has shipped.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

Lost or Delayed Packages

If your tracking information has not updated for an extended period or your package appears to be lost, please contact us at support@nefarihouse.com.

We will review the shipment and work with the carrier or fulfillment partner to determine the appropriate resolution.

Depending on the circumstances, this may include a replacement, refund, or another appropriate solution.

Please note that Nefari Maison is not responsible for delays caused by shipping carriers, severe weather, incorrect or incomplete shipping addresses provided by the customer, customs processing, or other circumstances outside our reasonable control.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us at support@nefarihouse.com as soon as possible.

We will do our best to update the address before the order ships, but we cannot guarantee that changes can be made after an order has entered processing or has been shipped.

Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.

International Shipping

Delivery times for international orders vary depending on the destination, carrier, customs processing, and fulfillment location.

International shipments may take longer than U.S. shipments, particularly when customs clearance is required.

Customs, Duties & Import Taxes

International customers may be responsible for customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are determined by local authorities and, unless otherwise stated at checkout, are the responsibility of the customer.

Nefari Maison does not control customs charges or customs processing times.

For information regarding possible import charges, please contact the customs authority in your country.

Questions About Your Shipment

If you have any questions about your order or shipment, please contact us:

Nefari Maison
support@nefarihouse.com

We will be happy to assist you.