Refund policy

7-Day Return Policy

At Nefari Maison, we want you to feel confident with every purchase. We offer a 7-day return policy, which means you have 7 days from the date your order is delivered to request a return.

Return Eligibility

To be eligible for a return, your item must:

  • Be unworn and unused

  • Be in the same condition in which you received it

  • Include all original tags, if applicable

  • Be returned in its original packaging

  • Include the receipt or other proof of purchase

Items that show signs of wear, use, damage, alteration, or missing packaging may not be eligible for a refund.

To request a return, please contact us at support@nefarihouse.com within 7 days of delivery.

If your return is approved, we will provide you with return instructions, including where to send your item.

Please do not send an item back without contacting us first. Returns sent without prior authorization may not be accepted.

Return Shipping

For returns due to a change of mind, incorrect size selection, or other reasons not caused by an error or defect, the customer is responsible for return shipping costs.

Original shipping charges, if applicable, are non-refundable.

If you received an incorrect, damaged, or defective item, please contact us so we can evaluate the issue and provide an appropriate solution.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, or incorrect, contact us as soon as possible at support@nefarihouse.com.

Please include your order number and clear photos of the item and packaging so that we can evaluate the issue and make it right.

If we determine that the item was damaged, defective, or incorrect upon delivery, Nefari Maison will cover the applicable return or replacement shipping costs.

Non-Returnable Items

For hygiene and safety reasons, earrings and other pierced jewelry are final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.

We also do not accept returns on:

  • Personalized or custom-made items

  • Gift cards

  • Items marked Final Sale

  • Clearance items specifically identified as non-returnable

  • Items that have been worn, used, altered, or damaged after delivery

Please contact us at support@nefarihouse.com if you have questions about whether a particular item is eligible for return.

Sale Items

Regular promotional discounts do not necessarily make an item final sale.

A discounted item is non-returnable only when it is clearly identified as “Final Sale” or otherwise non-returnable at the time of purchase.

Exchanges

We do not currently offer direct exchanges.

If you would like a different item or size, please request a return for the eligible item within the 7-day return period. Once your return is approved, you may place a separate order for the item you prefer.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, applicable consumer laws may provide you with a 14-day right to cancel or return your order.

Where this statutory right applies, it takes precedence over our standard 7-day return period.

Returned merchandise must meet the applicable return requirements, subject to any exceptions permitted under applicable law.

Refunds

Once we receive your return, we will inspect the item and notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please keep in mind that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 10 business days have passed after we notified you that your refund was approved, please contact us at support@nefarihouse.com.

Questions

For any questions regarding returns or refunds, please contact:

Nefari Maison
support@nefarihouse.com